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Contact

Cancellation Policy

Any cancellation by the client must be in writing and acknowledged by Alborada Venezuela . The date on which the correspondence is received will determine the loss of any monies applicable                                                                                                                                                                                                               The  cancellations vary according to the hotel and/or provider policy and the  season of the year.
                                                                                                                                                                Cancelled more than 90 days prior to arrival- Full refund.
Cancelled 60 to 89 days prior to arrival - 5% administrative fee.
Cancelled 41 to 59 days prior to arrival  -20%.
Cancelled 31 to 40 days prior to arrival - 50% .  Cancelled 2 to 30 days prior to arrival or no show-  100%
The conditions listed are general guidelines. Other restrictions may apply. (high season if flights are included, cruises, small exclusive accomodation...) In the case of FIT´s, a 5 day notice is required before arrival.


•     All cancellations received within 24 hours prior to arrival will be considered as NO SHOW and are subjected to cancellation charges assessed by hotel or service suppliers.


•     Any refund will be strictly handled between Alborada and the Tour Operator. 


•     Alborada will reintegrate the deposit due to cancellations, but will hold the payment for: services of program handling, and prepayments to different suppliers.


•     Non used parts of the program will not be reimbursed such as meals, hotel rooms, excursions, etc.


•     For FITS the cancellation of confirmed and invoiced reservations will cost US 35$ per person for handling fees plus the charges of the hotel.